Welcome to the monbento® website.
These on-line general terms and condition of sale are entered into by the company monbento SAS with registered capital of €90 960 and registered office at 2 rue Michel Rocard, 63000 Clermont Ferrand, registered at the Clermont Ferrand corporate register under number 511 239 444 (hereafter called monbento) and any physical or legal person wishing to make a purchase on monbento’s website (hereafter called "the Buyer").
These on-line general terms and conditions of sale define the contractual relations between monbento and the Buyer and the conditions applicable to any purchase made on monbento’s e-commerce website.
Please read these terms and conditions carefully before placing any order with monbento. By ordering on the www.monbento.com website, the Buyer accepts these on-line general terms and conditions of sale.
These on-line general terms and conditions of sale prevail over any other general or special terms and conditions not expressly agreed to by monbento. monbento reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of order by the Buyer.
The prices appearing in the on-line catalogue are in euros and include taxes at the VAT rate applicable on the date of order. Any changes to the applicable VAT rate may be applied to the prices of the products. monbento reserves the right to modify its prices at any time, it being understood that only prices appearing in the catalogue on the day of the order will be applicable to the Buyer. The prices indicated do not include shipping or handling even if the products are to be shipped to the geographic areas indicated below.
Buyers wishing to purchase a product on www.monbento.com must:
- Complete the identification form, providing all of the requested information, or their customer number, if they have one;
- Complete the on-line order form, providing all of the reference numbers for the chosen products;
- Make payment under the required conditions;
- Check the order, then validate it ;
- Confirm the order and payment. Order confirmation implies acceptance of these on-line terms and conditions of sale, acknowledgement of having read them and waiver of any other conditions of sale or other conditions.
All of the data provided and confirmation shall be considered proof of the transaction. Confirmation shall be considered signature and acceptance of the transactions performed.
Contractual information is provided in French, and will be confirmed by monbento via an email containing this contractual information at the time of delivery at the latest. Buyer validation of the order shall be considered as acceptance of these on-line general terms and conditions of sale without reservation. Data recorded by the payment system shall be considered proof of the financial transactions.
Ultra-customisation content policy
The Buyer is fully responsible for the content of the message included in the ultra-customisation. Once the payment has been validated, the order follows its engraving process and cannot be modified or cancelled.
The Buyer undertakes that his/her customisation does not contain any religious, political, obscene, coarse, racist or defamatory message. monbento® reserves the right, in its sole discretion, to refuse any customisation containing inappropriate content.
It is strictly forbidden to provide any content that infringes the property rights of third parties. By submitting an image for personalization, the Customer represents and warrants that it holds all necessary rights, including copyrights and intellectual property rights, and/or that it has the express authorization of the rights holder to use this image. monbento® shall not be held liable for the unauthorized use of an image by the Customer, who accepts and agrees to indemnify monbento® in the event of any claim related to the infringement of intellectual property rights by a third party.
It is forbidden to submit any content that is obscene, defamatory, racist, violent, hateful, sexist, illegal, likely to offend public decency, or contrary to the values and interests of monbento®. The customer is solely responsible for the images provided and any consequences related to their distribution.
monbento® declines all responsibility for images submitted by customers for the personalization of products. monbento® reserves the right, at its sole discretion, and without entitling the customer to compensation, to refuse or cancel any personalization order that does not comply with these rules or presents a legal risk.
monbento® does not guarantee print quality, particularly with regard to color rendering, cropping of images or resolution. The customer acknowledges and accepts that the final rendering of the image may differ from the preview provided and shall not hold monbento® liable for any result that does not meet expectations. Le couvercle personnalisé du bento peut subir une légère déformation due à la chaleur lors du séchage, sans impact sur son usage.
Images submitted for personalization will be kept on our servers for a few months, for traceability purposes in the event of a complaint or after-sales service request. After this period, the files will be permanently deleted.
Please note that, in accordance with article 5 -Cancellation and refunds of these terms and conditions, ultra-personalized products are neither exchangeable nor refundable.
The Buyer may cancel the order at any time for 14 days with no need to indicate a reason and no additional costs other than the difference between the least costly delivery method and the chosen delivery method, as well as direct costs generated by reshipping.
The cancellation period expires 14 days after the day on which the Buyer or a third party other than the shipper designated by the Buyer physically takes possession of the merchandise.
Prior to the expiry of the cancellation period, the Buyer must inform monbento of his or her decision to withdraw from the contract. To do so, the Buyer may: :
- use the cancellation form appearing here, or
- make any other explicit statement of his or her decision to cancel the order
monbento will refund all payments received from the Buyer, including shipping costs, if applicable, applying the least costly shipping price, without delay and in any case, within 14 days of receipt of the Buyer’s decision to withdraw from the contract.
monbento will refund costs using the same means of payment used by the Buyer for the initial transaction, unless otherwise agreed with the Buyer and provided the refund generates no costs for the Buyer.
monbento is not required to refund additional costs if the Buyer has expressly chosen a shipping method other than the least costly standard method proposed by the professional.
monbento may defer issuing a refund until receipt of the returned merchandise or until the Buyer has provided proof of shipping, with the applicable date being the first of these.
The Buyer must return the merchandise in a timely manner, and in any case, no more than 14 days from notification of his or her decision to withdraw from the contract with monbento.
The Buyer will bear only direct costs generated by the return of the merchandise.
The Buyer will be held liable only for depreciation of the merchandise as a result of handling not strictly necessary to establish the nature, characteristics and good working order of the merchandise.
Exception to the right of withdrawal for ultra-customised products
In accordance with the Article L.121-21-8 of the French Consumer Code, the right of withdrawal cannot apply to the case mentioned below:
3° The supply of goods made to the consumer's specifications or clearly personalised.
Ultra-customised products including the engraving of a text or an imagery are made at the request of the Buyer and their manufacture requires special adaptations to meet technical and aesthetic needs.
As a result, the Buyer cannot withdraw from the contract for an ultra-customised product.
monbento is responsible for any compliance defects of the goods it sells on line under the conditions established by Articles L211-4 et seq. of the French Consumer Code, and for any hidden defects of the merchandise sold under the conditions established by Articles 1641 et seq. of the French Civil Code.
The buyer has a period of two years from product delivery to make any requests under the legal compliance guarantee or the hidden defects guarantee.
- Should the buyer wish to submit a claim under the legal compliance guarantee, he/she may choose to have the merchandise either repaired or replaced, subject to the cost conditions established by Article L211-9 of the French Consumer Code.
- The buyer is not required to provide proof of any compliance defect for the merchandise for a period of six months from delivery.
- The compliance defects guarantee is applicable independent of any commercial guarantee.
- Should the buyer wish to submit a claim under the hidden defects guarantee, he/she may choose to either cancel the sale or receive a discount on the retail price.
The products available for purchase on line are those appearing in the catalogue published on the monbento website. These products are available for4 sale while supplies last.
Should a product no longer be available following order placement by the Buyer, monbento will inform the Buyer by email or post in a timely manner. The order will be cancelled automatically.
Deliveries are made to the address indicated on the order form, and may be only within the agreed geographic area. The Buyer alone is responsible for checking the correctness of the address provided to monbento when placing the order. The order will be cancelled if the address provided by the Buyer prevents delivery of the merchandise, provided it is returned to monbento. Payment will be cancelled by monbento and the amount corresponding to the product price will be refunded to the Buyer’s bank account, less shipping charges, for which the Buyer remains liable. The Buyer will be invited by email to place the order once more on www.monbento.com, checking that the delivery address is correct.
Any orders not shipped within 30 days of validation may be terminated and the Buyer will receive a full refund. monbento reserves the right to split orders into more than one shipment.
Shipping and handling charges are available for consultation on the delivery page..
The Buyer must keep the notice of receipt or signed delivery document. If the merchandise is damaged during shipping, the Buyer must inform monbento of all of his or her reservations about the delivered product (e.g.: damaged parcel, parcel already open, etc.) within three calendar days from product receipt, not including public holidays. The Buyer must not accept a damaged parcel (with clear evidence of having been opened and/or damaged). All parcels leaving monbento’s warehouses are always in perfect conditions and must be delivered in this condition. If a damaged parcel is delivered, it will be considered "accepted as is". If no reservations are made within three calendar days, not including public holidays, monbento cannot consider any missing items or issue any compensation. Any visible damage to the packaging must be indicated on the shipper’s delivery document signed by the Buyer. If it is not, no action can be taken against monbento for any damage to the merchandise.
Products purchased on www.monbento.com are delivered only to the countries indicated in the “Country” dropdown menu, i.e. those countries listed on the delivery page..
Purchases may be paid by credit card (Visa or MasterCard). Credit cards are debited at the time the order is finalised by the Buyer. Only the user is responsible for payment by credit card. monbento cannot be held liable for payment problems related to the operation of the e-commerce service.
All prices must be paid at the time of order.
Purchases may also be paid by Paypal. Residents of metropolitan France may pay by cheque.
Retention of title clause: all products remain the property of monbento until full collection of payment by monbento.
The Buyer’s account will be debited upon completion of the order placed by the Buyer. An invoice itemising VAT will be issued on the Buyer’s request and will be available on the Buyer’s customer account.
The monbento website uses the Banque Populaire payment platform for credit card payments. When the Buyer enters his or her banking information, he or she is granted access to this banking platform providing an excellent security system. The credit card number is transmitted over Internet encrypted and is routed directly to our banking partner’s secure server. monbento receives only a transaction number. Payments made by credit card are processed using a secure system that uses the SSL (Secure Socket Layer) protocol to ensure the transmitted data are encrypted by software and that no third party is able to intercept them during transmission.
The Buyer also has the option of making payments using the PayPal secure payment platform.
monbento reserves the right to cancel or refuse any order from a customer with whom the company has an ongoing payment dispute or who has committed fraud for a previous order, without the customer having any right to claim any compensation for any reason. More generally, monbento reserves the right to cancel or refuse any suspicious-looking order. For orders valued at over €100.00 including VAT, or placed from a foreign country or DOM-TOM, monbento reserves the right to require the following information from the Buyer prior to processing the order: a photocopy of proof of residence (e.g.: electricity bill); a photocopy of proof of identity; a photocopy of the method of payment used. These documents may be scanned and sent by email to contact@monbento.com, or sent by post to: monbento, 22 allée Alan Turing, 63000 Clermont Ferrand, France.
Information on current or past orders is available on the “My account” tab which is available from every page on the website.
monbento’s customer service department is available to customers for information or questions:
- By email: contact@monbento.com
- By telephone: +33 (0) 15 44 10 02
- By post: monbento, 2 rue Michel Rocard, 63000 Clermont Ferrand, France.
All elements (text, comments, works, illustrations, images etc.) reproduced on monbento.com are and shall remain the exclusive intellectual property of monbento.
As such, and in compliance with the provisions of the Intellectual Property Code, no one is authorised to reproduce, use, transmit or use in any way, even in part, the elements on the website, whether software, visual or audio.
In the online sales process, monbento is bound only by a best efforts obligation; it cannot be held liable for any damage caused by the use of Internet such as lost data, intrusion, viruses, service disruptions or any other involuntary problems.
The Buyer acknowledges and guarantees that he or she is familiar with the characteristics and constraints of Internet, and in particular, that the transmission of data on Internet is only relatively technically reliable, because data travels over numerous networks having different technical characteristics and capacities, which disrupt or interrupt access at certain times. Furthermore, photos are provided for information purposes only.
These on-line general terms and conditions of sale are subject to French law. The original language of these general terms and conditions of sale is French. In the event of a dispute, the Paris courts shall have jurisdiction, notwithstanding multiple defendants or the introduction of third parties.
monbento undertakes to maintain the confidentiality of the data the buyer shares and never to disclose to third parties any information that the buyer shares with it. monbento uses cookies for its site as well as for analytical purposes and advertising. Data processing and cookie management are described in the monbento personal data processing charter.
In accordance with Data Protection Act of January 6, 1978 and the General Data Protection Regulation of 27 April 2016, the Buyer has a right to access, correct and oppose personal data concerning him or her. Simply send a mail to contact@monbento.com to exercise your right of access, rectification and opposition.